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Refund & Return Policy

At Indiuna, we strive to provide premium quality embroidered clothing and customized products. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.

Return Period

Our return policy lasts 2 days from the date of delivery.
If 2 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be *unused and unwashed
The item must be in the same condition that you received it
The item must be in the original packaging
You must provide a receipt or proof of purchase

Refund Process

Once your return request is received and inspected:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed
The refund will be credited to your *original payment method within 5–7 business days

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank

If you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us within 2 days of delivery.

Non-Refundable Items

The following items cannot be returned or refunded:

Gift cards
Customized or personalized embroidery products*

Shipping Returns

To return your product, you should contact us for the return address.

Customers will be responsible for paying their own shipping costs for returning items unless the item is defective or damaged.
Shipping costs are non-refundable.